Love It, or Send It Back

We want every piece to earn a permanent spot in your home. But if it doesn’t quite fit — literally or emotionally — we’ve got you.

Our 30‑Day Promise:
You have 30 days from delivery to request a return for a full refund (excluding original shipping, unless the item arrived damaged or defective).

Return conditions:
Items must be unused, in original packaging, and free from pet hair, stains, or strong odors (we’re sensitive to smells). We’ll inspect them when they come back.

How to start a return:
Email us at returns@[yourbrand].com with your order number and a brief reason. We’ll send you a prepaid return label (for US orders) — the label cost will be deducted from your refund, or you can use your own shipping method.

Refund timeline:
Once we receive and inspect your return, we’ll process your refund within 5 business days. You’ll get an email confirmation, and the refund will go back to your original payment method.

Damaged or defective items:
We’ll replace them or issue a full refund including shipping — just send us a photo within 7 days of delivery. We’ll apologize profusely and make it right.

Exchanges:
Want a different color or size? Start a return and place a new order. We’ll refund the original once it’s back.

Sale items:
Final sale items are clearly marked — they’re not returnable unless defective.

Our final word:
We’re human. You’re human. If something goes sideways, talk to us. We’ll always try to turn it around.